FREQUENTLY ASKED QUESTIONS
What shipping methods are available?
We offer Standard and Priority Shipping via USPS.
Do you ship internationally?
At the moment, Muujee can only send out products to US and Canada addresses.
How long will it take to receive my order?
Once you place your order and send us the customization details, we will send you a mock-up of your product. After you approve the mock-up, we will produce and ship out your order within 2-3 business days with your chosen shipping method.
Shipping time estimates:
Standard: 2-5 business days
Priority: 2-3 business days
Payment
What payment methods are accepted?
We accept payments via PayPal. You do not need a PayPal account to pay via PayPal.
Orders & Returns
How do I cancel or change my order?
If you would like to cancel or change your order, please contact us as soon as possible by emailing us at info@muujee.com.
Do I need an account to place an order?
Creating an account with us is fully optional! You can check out and place an order as a guest.
How do I track my order?
After your order has shipped, we will send you an email with the tracking information.
How do I return a product?
Our sales team is here to make sure you’re 100% satisfied with your shopping experience. We will strive to do everything possible to ensure you’re comfortable with placing an order and satisfied with the products you receive.
In any case where you are not completely satisfied with your purchase, returns are eligible depending on the nature of the product. Here are our guidelines:
Customized products:
Any product that has a custom logo or design cannot be returned.
If our team had made a mistake with your personalization details, we will gladly take responsibility in this situation and issue you a full refund for your order. Please contact us within 14 days after delivery; any notification after this time period would result in the ineligibility of a return.
Blank products:
If you placed an order for blank products (no personalization), we would gladly accept all returns. Simply send back the products within 30 days of purchase and we will issue you a full refund upon receiving the item.
Return address:
MUUJEE
100 S Murphy Ave
Ste 103
Sunnyvale, CA 94086
